Frequently asked questions
Yes, the reservation is required to ensure the guided tour.
You can book your place directly on our website by clicking on ‘’Tours’ in the site menu. Once in this category choose the visit that interests you and click “Book’’. Then follow the instructions.
We advise you to book your place well in advance. However, it is possible to book a tour last minute if still available.
A public tour requires a minimum of 3 people.
Our guided tours are open to all family members despite the age.
Yes, our guided tours take place even when it rains. Please check the weather forecast on the day of your visit and make sure you wear appropriate clothing or carry an umbrella.
Our tours last between 1,5 and 2,5 hours. We can propose longer tours on request.
Depending on your needs, our visits can be held in French, English or both. We also provide tours in Polish.
You will receive an email indicating the time and the meeting point after booking.
We also offer private tours. We are at your entire disposal when it comes to location, time and date. We will be more than happy to arrange a guided tour of your dreams. Please contact us at firstname.lastname@example.org if you need more information or wish to book your private visit.
The purchase of tickets is carried out by the site Billetweb. The payment methods accepted by Billetweb are CB, Visa, Mastercard or Maestro. All payments made on this platform are completely secure. The data transmitted is encrypted and no information is stored. You can ensure the reliability of the site thanks to the green locker symbol.
For any purchase through our website, the confirmation of reservation is sent immediately by email via Billetweb.
Reservations can be rescheduled up to 48 hours before the date of the public tour. If you wish to modify your reservation, please contact: email@example.com
For public tours, the reservations can be cancelled up to 48 hours before the date of the tour and are eligible for a refund. In case of a private tour, the reservations can be cancelled up to 7 days before the scheduled date of the tour. Without cancellation within the time limit, the refund will not be accepted.
If you paid your ticket by credit card a small reservation fee (few cents) will be taken by Billetweb.
It is recommended to come at least 5 minutes before the scheduled start of the visit.
Public visits: the organizer reserves the right to start the visit at the scheduled time and takes no responsibility for latecomers.
Private visits: the organizer will cancel the visit after 15 minutes of waiting.
No refund will be issued if you are more than 15 minutes late or if you do not show up.